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Welcome to www.thegreentablepizza.co.ke (the "Site"). These Terms and Conditions ("Terms") govern your access to and use of our website, including any content, features, products, and services offered by The Green Table Pizza through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site. These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing, browsing, or using www.thegreentablepizza.co.ke (the "Site") in any manner, including but not limited to visiting or navigating the Site, placing an order, or interacting with any content or features provided by The Green Table Pizza, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site. If you do not agree to these Terms in full or in part, you are not authorized to access or use the Site and should immediately discontinue use. Your continued use of the Site will constitute your acceptance of any modifications made to these Terms and Conditions. It is your responsibility to review this page periodically to stay informed of any updates.

2. Services

The Green Table Pizza provides a variety of services through this website to enhance your dining and ordering experience. These services include, but are not limited to:

• Access to up-to-date information about our restaurant, philosophy, and values.
• Viewing of our current menu, including food and beverage options, ingredients, and prices.
• Details about ongoing and upcoming events, promotions, and exclusive customer offers.
• The ability to place online orders for pickup or delivery, where applicable.
• Customer engagement through feedback forms and customer service support.

We reserve the right to modify, update, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to menu items, pricing, ordering availability, or website features. By using our services, you agree to accept any such changes as part of your continued use of the Site.

3. Orders and Payment

All prices displayed on The Green Table Order Section are in Kenyan Shillings (KES) and are inclusive of applicable taxes, unless otherwise indicated. We make every effort to ensure that the pricing, product descriptions, and availability on the Site are accurate; however, we reserve the right to correct any errors and to update prices or information without prior notice.

Orders placed through the Site are subject to acceptance and availability. The Green Table Pizza reserves the right to cancel or reject any order for reasons including, but not limited to:

• Product or ingredient unavailability;
• Pricing or description errors;
• System errors or technical issues;
• Suspicious, fraudulent, or unauthorized transactions.

We use PesaPal as our secure and trusted payment gateway to process all online transactions. Through PesaPal, we accept a variety of payment methods, including:

• M-Pesa and Airtel Money (mobile money transfer);
• Credit and debit cards (Visa, MasterCard, and more);
• Bank payments and other digital wallet options supported by PesaPal.

All payments must be completed at the time of placing the order. Once the payment is successfully processed through PesaPal, you will receive a confirmation via email or SMS detailing your order and estimated delivery or pickup time. If your payment fails or is not verified, your order may be delayed or canceled.

By submitting your payment information, you authorize PesaPal to process the payment in accordance with their secure policies. The Green Table Pizza is not responsible for payment processing issues outside our control.

4. Delivery and Pickup

The Green Table Pizza provides delivery and pickup services to ensure convenience and flexibility for our customers. Delivery is available only within designated zones, which are clearly outlined on the Site. Each delivery zone may have specific charges based on the distance from our location. These charges will be displayed during the ordering process for your review before confirming the order.

While we strive to deliver orders promptly within the estimated timeframes provided, please understand that delivery times may vary due to factors beyond our control. These may include high order volumes, traffic conditions, weather disruptions, or unforeseen operational challenges. As such, we cannot guarantee exact delivery times and shall not be held liable for any delays.

Customers opting for pickup are responsible for collecting their orders at the selected pickup time. To ensure the best quality and freshness of your food, we strongly recommend timely collection. The Green Table Pizza is not responsible for any loss of food quality or customer dissatisfaction resulting from delayed pickups.

It is the responsibility of the customer to provide accurate delivery or contact details. If we are unable to complete the delivery due to incorrect information, inability to reach the customer, or access issues at the delivery location, the order may be canceled without a refund. In such cases, we will attempt to contact you using the provided phone number before making a final decision.

5. Refunds and Cancellations

At The Green Table Pizza, customer satisfaction is important to us. We understand that there may be situations where you need to cancel an order or request a refund. Our refund and cancellation procedures are designed to be fair and transparent while ensuring operational efficiency.

Customers may cancel their order by contacting us directly through the contact number or email provided on the Site. To be eligible for cancellation and a potential refund, the cancellation request must be made at least 30 minutes before the order enters preparation. Once an order is in progress or has been prepared, we may not be able to accommodate cancellation requests.

Refunds are subject to our internal review and are issued in accordance with our Refund Policy, which is available upon request. Refunds will generally be provided in the following cases:

• The order was canceled in a timely manner before preparation began;
• The order was not delivered due to an error on our part or a technical issue;
• There were significant issues with the order (e.g., wrong items, missing items) that are verified and acknowledged by our team.

Refunds will be processed using the original payment method where possible (e.g., through PesaPal or M-Pesa). The time it takes for a refund to reflect in your account may vary depending on your payment provider.

We reserve the right to refuse refund requests that do not comply with this policy or are found to be abusive or fraudulent. If you believe you are entitled to a refund or wish to discuss an issue with your order, please contact our customer support team with your order number and details.

6. Intellectual Property

All content available on our site, including but not limited to text, images, logos, graphics, icons, audio clips, video content, digital downloads, and software, is the property of The Green Table Pizza or its licensors and is protected by applicable intellectual property laws in Kenya and internationally.

The design, layout, look, appearance, and functionality of the Site, as well as any custom branding or unique user interface elements, are also considered part of our intellectual property. All trademarks, service marks, and trade names displayed on the Site are proprietary to The Green Table Pizza, unless otherwise stated.

You may not reproduce, distribute, modify, display, perform, transmit, publish, license, create derivative works from, or otherwise use any content from this Site for commercial or public purposes without our prior written consent. Unauthorized use of the Site’s content may violate copyright, trademark, and other applicable laws, and may result in legal action.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only. This license does not grant you any ownership or right to the content and may be revoked at any time without notice.

7. User Conduct

When using our Site, you agree to adhere to the following standards of conduct to ensure a safe, respectful, and enjoyable experience for all users:

• No Unlawful Use: You agree not to use the Site for any purpose that is illegal or prohibited by these Terms. This includes, but is not limited to, activities that violate any local, national, or international laws, infringe on the rights of others, or facilitate fraudulent or deceptive practices.
• No Interference with Site Functionality: You must not attempt to disrupt, interfere with, or compromise the integrity or security of the Site. This includes, but is not limited to, actions such as introducing viruses or other malicious code, attempting unauthorized access to our servers or databases, or using automated systems (such as bots or scrapers) to access or collect data from the Site without our prior consent.
• No Malicious Content Uploads: You are prohibited from uploading, posting, or transmitting any content that contains viruses, malware, spyware, or any other harmful components designed to damage, disable, or impair the operation of the Site or other users’ devices. Additionally, you must not upload any content that is defamatory, abusive, obscene, hateful, or otherwise objectionable or offensive.

The Green Table Pizza reserves the right to investigate and take appropriate legal action against anyone who violates these terms, including reporting such activities to law enforcement authorities. We may also suspend or terminate your access to the Site without prior notice if you engage in conduct that violates these guidelines.

8. Limitation of Liability

To the fullest extent permitted by applicable law, The Green Table Pizza, its affiliates, directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of, or inability to use, the Site or our services. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

While we strive to provide accurate and reliable information and services, The Green Table Pizza makes no warranties or representations regarding the availability, reliability, or accuracy of the Site and its content. We shall not be responsible for any errors, omissions, interruptions, defects, delays in operation or transmission, or any failure of performance.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using our services.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

9. Links to Third-Party Sites

For your convenience, www.thegreentablepizza.co.ke may contain links to third-party websites, services, or resources that are not owned or controlled by The Green Table Pizza. These external sites are provided solely for informational purposes and do not imply any endorsement, sponsorship, or affiliation by us.

We have no control over the content, policies, or practices of these third-party sites and therefore cannot be held responsible for their accuracy, legality, or any damages or losses resulting from your use of such sites. We strongly recommend that you review the terms of use and privacy policies of any third-party websites you visit.

Your interactions with these external sites are solely between you and the third party. You acknowledge and agree that The Green Table Pizza shall not be liable for any harm or loss caused by your use of or reliance on any content, goods, or services available on or through these external websites.

10. Changes to Terms

The Green Table Pizza reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the updated Terms on www.thegreentablepizza.co.ke.

We encourage you to review this page periodically to stay informed about any updates or changes. Your continued use of the Site and our services after such modifications constitutes your acceptance of the revised Terms.

If you do not agree with any changes made to these Terms, you should discontinue using the Site and our services immediately.

11. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our services, or any other aspect of The Green Table Pizza, we encourage you to get in touch with us. Our customer support team is here to assist you and provide the information you need.

Email: info@thegreentablepizza.co.ke
Phone:+254 701 091 194
Business Hours: Everyday, 7:00 AM – 11:00 PM EAT

We strive to respond to all inquiries promptly and appreciate your interest in The Green Table Pizza.